1. General

These terms and conditions apply to all offers, orders, and agreements concerning products sold through the Wankelwerk webshop.

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2. Products

All products are handmade. Small variations in color, size, or finish are part of the artisanal process and cannot be grounds for refunds or complaints.

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3. Orders and Payments

After placing your order, you will receive a confirmation email. Payment must be made using the payment methods offered during checkout. We reserve the right to refuse orders if there is doubt about the accuracy of the provided information or suspicion of misuse.

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4. Production Time and Shipping

We do our best to ship products that are in stock within 5 working days. Products ordered as pre-orders or made especially for you generally have a production time of 2 to 6 weeks. Please note that this timeframe is an estimate. In some cases, production may take a little longer — no rights can be derived from this. Once your order is ready, you will receive a shipping confirmation with a tracking number.
We currently only ship to countries within the EU, unless otherwise agreed via email.

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5. Returns

You have the right to return your order within 14 days after receipt. Products must be returned unused, undamaged, and if possible, in their original packaging. Return shipping costs are at your own expense.

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6. Liability

We are not liable for damage incurred during shipping, nor for indirect damages such as consequential damages or lost profits. Of course, we are happy to assist if something goes wrong.

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7. Intellectual Property

All images, texts, and designs on the website are the property of Wankelwerk and may not be copied, distributed, or used without written permission.

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8. Privacy

We respect your privacy and process your data in accordance with applicable privacy laws. See our privacy policy for more information.

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9. Applicable Law

Of course, we hope everything goes smoothly. However, if a dispute does arise, Dutch law will apply and the matter will be submitted to the court that is legally competent under applicable law.